AUSTIN – The Texas Department of Public Safety (DPS) is remembering the life of retired DPS Colonel Thomas “Tommy” A. Davis Jr. who passed away on Friday, Sept. 14, 2018, at the age of 77. Colonel Davis’ career at DPS started in 1965 and spanned more than 43...
Fire Marshal’s Notice September 2018 Licensing requirements for smoke alarms and DIY suppliers The State Fire Marshal’s Office continues to get questions about licensing requirements for home automation system suppliers selling smoke alarms to do-it-yourself...
9-28-18 – SSI – Al Colombo Oftentimes it’s those little extra things you do during a sales presentation that can make all the difference to the end customer. When we think of “sales” in the security and life-safety business, most of us think in terms of...
AI, machine learning and deep learning have the potential to propel security and life-safety solutions by driving increasingly sophisticated analytics. 9.24.18 – SSI – Steve Surfaro The security industry has experienced its share of rapid changes that...
According to Jason Griffing, the key to removing guilt from the service process is to establish a clear framework around how and when you provide service to your clients. Providing consistent, quality service isn’t an easy task, but by altering your approach a...