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Don’t Let Service Reps Ruin Your Reputation

6.15.18 – SSI –  Mark Matlock  First impressions are everything. Here’s how to avoid being called out — and potentially losing business — for poor customer service. If I took a poll of everyone reading this column and asked: “Have you ever had a negative experience with a customer service representative [CSR]?” I’ll bet 100% of you […]

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4 Tips to Beat the A/V Trunkslammers

CEPro – Eric Thies · June 13, 2018 Custom installation has the worst satisfaction rate of any industry that services the home, probably because the industry is infested with trunkslammers, writes integrator Eric Thies. What are you going to do about it? Man oh man … trunkslammers. They are like bunnies. More of them appear every day. I […]

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Alarm Company Jingle Still Gets Statewide Attention

Alarm Company Jingle Still Gets Statewide Attention 6.11.18 – 5newsonline.com – HOT SPRINGS (KFSM) — An advertisement jingle for a security company in Hot Springs is still getting statewide attention, six years after it has been playing on the radio. The owners of HughCo Alarms wanted to use a jingle for the advertisement, so the radio station brought […]

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Net neutrality is officially dead. Here’s how experts say it could affect you

6.11.18 – Money – As of Monday morning, net neutrality no longer exists. But what is net neutrality, and what does its repeal mean for you? Net neutrality is a way to ensure that internet service providers (ISPs) treat all online data equally — and former President Barack Obama’s administration enacted a law that protected […]

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Where Liabilities Lie: The Differences Between an Insurance Broker and Agent

6.8.18 – SSI – The alarm industry and related fields are a niche market, and there are only a handful of brokers or agents who are truly knowledgeable about the industry and able to guide you properly. What is the liability of an insurance broker to its customer? Some common issues could be: Failure to […]

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Why Innovation Is Key to Keeping Pace With Rise of Subscription Models

5.30.18 – Security Sales & Integration – Super-regional and national alarm monitoring companies especially have recognized that innovation is even more important as the alarm and premises control … Striving to come up with new ideas to keep operations, products and service offerings fresh? The process of making all that happen successfully centers on innovation. While deliberating new ideas is […]

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Advice: Stop Relying Solely on Floor Plans and Start Taking Pictures

5.28.18 – SSI – Shane Clary presents real-world examples of how pictures and site visits can fill in the details that floor plans may miss during systems design. As part of my regular job, I look at a lot of building plans and visit building sites, both existing and under construction. Depending on the plans provided, […]

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Don’t Get Sued: The Importance of Proper Employee Agreements

5.28.18 – SSI – Legal expert Ken Kirschenbaum shares a recent ADT lawsuit to shed light on the importance of proper employment agreements and arbitration clauses. Not long ago an aggrieved former ADT sales rep filed a lawsuit against his employer in California’s federal court, in a case with relevance and potential ramifications for other installing security […]

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BBB warns consumers about switching alarm companies

5.31.18 – fox2now.com – St. Louis – Better Business Bureau warns consumers to use caution when approached by door-to-door salespeople that urge them to switch alarm companies. Click to watch a video  

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Just Say No: How to Avoid Costly Distractions at the Office

5.30.18 – SSI –  Paul Boucherle Paul Boucherle explains why staving off myriad potential distractions means learning how to say no — a lot. We left you hanging by your fingernails last month waiting to read how James Bond antagonist-turned-good-guy Dr. No will help you conquer the dreaded Time Vampires that suck away everyday productivity in various forms. So what […]

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